Shipping

We do our very best to offer reasonable shipping options in terms of timing and pricing. We, like most small businesses, have been facing increased shipping costs and operational complications. As a result, our shipping options are offered at a flat rate and include tracking information.

We offer letter mail shipping within Ontario for some of our products. Please note, we are unable to track and/or locate these packages once they have left the post office. Shipment by this method is at buyer’s discretion for risk.

We do our best to fulfill all orders (except for custom orders) within 5 business days.

Orders should arrive within 5-10 business days after being shipped. If you have any questions about a new or existing order, please contact us at mothermooseboutique@outlook.com. 

Holiday volume may affect delivery times. 

For London, Ontario Residents Only

For residents of London, Ontario, we offer local pickup and delivery options. Customers may select contactless local pickup (free of charge) from our Hyde Park/Oakridge location (within London, Ontario).

An email will be sent to let you know when your order is ready.  Please wait until you receive a confirmation email before trying to pickup.

For local delivery, orders going to a business or apartment building must be picked up at the front entrance.